Support

Support Drew

A real public support surface is part of the product from the beginning and is required for Slack Marketplace readiness.

Support Drew is available at hello@heydrew.ai. This address is the public contact path for product support, incident reports, privacy questions, and deletion requests.

Support covers install issues, Slack delivery problems, tenant offboarding requests, and reports of harmful, inaccurate, or surprising AI-generated output.
Drew aims to provide an initial support response within two business days.
The support path does not require creating another account or joining another service.
Privacy, access, transfer, and deletion requests can all start from the same public email address.
Slack reviewers and customers should be able to reach a real human through this path.